Current AIHR status and incident updates

If you're here on this page, you're most likely facing an issue with signing into your account.

If you are receiving the message "that your email is not recognized for your account " this message applies to you, and we're here to help!

We have identified the issue on our side with the sign-in functionality for the platform which has caused this issue and our team has worked on implementing a fix for the issue, and this should be up and running in just a bit.

Who does this affect?

This is currently impacting customers located in the North America region.

You can navigate to this page, and sign in. This should work for you, though it may take some time to fully be refreshed for the region. If that is the case, we estimate that the full fix can take up to 3-hours to be fully implemented across the full region.

In case you are still running into any issues at all, please let us know, and we would be happy to help you in any way we can to get you back in and going! 

And if you'd like some resources in the meantime, we'd highly recommend checking out the AIHR Blog for easy access material

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