Refund Policy
At AIHR, we want you to feel confident about your enrollment. We offer a money-back guarantee on eligible new individual purchases, allowing you to request a refund within the applicable guarantee period.
The following refund policy applies to AIHR memberships and programs:
| Plan | Guarantee |
| Full Academy Access – Annual | 60-Day Guarantee |
| Full Academy Access – Monthly | 30-Day Guarantee on the first payment |
| Single Certificate Program | 30-Day Guarantee |
| Team & Enterprise Plans | No Refunds |
| Membership Renewals | No Refund |
Important: Refund windows apply only to eligible new purchases, within the guarantee periods listed above. They do not apply to membership renewals.
Additional notes:
- Refunds are not automatic. You must contact our Support Team to request a refund within the applicable guarantee period.
- Cancelling your membership does not automatically result in a refund. Cancellation and refund requests are separate processes.
- Deleting your learner profile or removing your payment method does not cancel your subscription. To stop future renewals, see How to cancel your membership.
- Certificates are invalidated following a refund. If a refund is approved, any certificates earned under the refunded license will no longer be valid or recognized by AIHR.
To request a refund or ask questions about your eligibility, please contact our support team directly. We're here to make sure you get the most out of your AIHR experience.