Seeing the "need an active license" error?

If you’re trying to access a feature and see the error message:

"Something went wrong: You need an active license to access this feature," don’t worry, this article will guide you through the possible reasons and how to fix it.

In most cases, it’s a quick fix, and we’ll walk you through the steps to get you back on track.

Why you might be seeing this

You might receive this message for a few common reasons:

  • You used the wrong email

    If you have multiple email addresses, it’s possible you signed in with one that’s not connected to your membership.

  • You used a social sign-in with a different email

    You may have linked a social login (like Google, LinkedIn, or Apple) that uses a different email than the one you registered with.

  • Your membership is inactive

    You may not be enrolled, or your membership might have expired.

  • There’s a technical issue on our end

    Occasionally, the error could be caused by a system issue.


How to fix tt

  1. Log out and clear your cache
  2. Log back in using the correct email

    Go to our sign-in page and log in with the email tied to your membership.

  3. Still stuck? Contact support

    If you're not sure which email you used, or if none of the above worked, reach out to our Support team. We're here to help!

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