Seeing the "need an active license" error?
If you’re trying to access a feature and see the error message:
"Something went wrong: You need an active license to access this feature," don’t worry, this article will guide you through the possible reasons and how to fix it.
In most cases, it’s a quick fix, and we’ll walk you through the steps to get you back on track.
Why you might be seeing this
You might receive this message for a few common reasons:
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You used the wrong email
If you have multiple email addresses, it’s possible you signed in with one that’s not connected to your membership.
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You used a social sign-in with a different email
You may have linked a social login (like Google, LinkedIn, or Apple) that uses a different email than the one you registered with.
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Your membership is inactive
You may not be enrolled, or your membership might have expired.
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There’s a technical issue on our end
Occasionally, the error could be caused by a system issue.
How to fix tt
- Log out and clear your cache
- Sign out of all AIHR-related websites.
- Clear your browser cache for AIHR.
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Log back in using the correct email
Go to our sign-in page and log in with the email tied to your membership.
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Still stuck? Contact support
If you're not sure which email you used, or if none of the above worked, reach out to our Support team. We're here to help!