Checkout errors and declines
If you encounter an error during checkout, this guide will help you troubleshoot and resolve the most common issues.
Jump to your specific error message:
"The card was declined."
This error message is the most general and commonly seen error message during checkout, and many factors can cause a card to be declined.
Here are a few things you can check to resolve the issue:
Double-check your billing details
Make sure your name, address, and other billing information match what your bank has on file.
Allow international transactions
Our payments are processed from the Netherlands. Some banks block or limit international purchases by default. Check with your bank to ensure international payments are allowed, and ask about international spending limits.
Confirm available funds
If you're being charged in a different currency, exchange rates or transaction fees may affect the final total. Confirm that your account has enough available funds to cover the full amount.
Check with your bank
If everything looks correct but the payment isn’t going through, your bank may be blocking it. In this case, contact your bank directly—they can confirm and help authorize the transaction.
"Account already exists, sign in to complete payment."
You might see this error if you’ve had a failed transaction or previously created an account, even if it was a while ago. In either case, the system recognizes your email and prompts you to sign in before completing the payment.
To resolve this, please get in touch with our Support Team directly.
Other Error
If you encounter a different error message or continue experiencing issues during checkout, contact our Support Team. We’re here to help and will ensure you can complete your payment without further issues.